Before returning an item, please note that you will need a Return Merchandise Authorization (RMA) number. To obtain one, please contact us directly by email at INFO@LOUPRO.CA

Please note that for online orders, Customers are responsible for return shipping costs , except in the case of a delivery error on our part.

Every day, our goal is to satisfy our customers. If you are not completely satisfied, we will refund items returned with a receipt (and issue store credit for items returned without a receipt) within 30 days of the purchase date, subject to the details and exclusions below.

RETURN POLICY DETAILS AND PROCEDURES:

Inspection and resale condition: Before any refund or exchange, the product must be inspected and verified to ensure it is in resalable condition.

WITH A RECEIPT: For items returned with a receipt within 30 days of the purchase date, the refund will be at the original purchase price plus applicable sales tax, in the original payment method.

RETURNS WITHOUT RECEIPT: STORE CREDIT For items returned without a receipt within 30 days of the purchase date, the store credit will be the lowest selling price of the item plus applicable sales tax.

ALL RETURNS: EXCHANGE OPTION For all items returned within 30 days of the purchase date, with or without a receipt, instead of the applicable refund or store credit, you may choose to exchange the item for the exact same product, if available.

EXCLUSIONS - THE FOLLOWING ITEMS ARE NOT COVERED BY THIS RETURN POLICY:

• All products with a serial number (lawnmower, chainsaw, blowers etc.) All sales of these products are final or subject to the manufacturer's policy.
• An item that is no longer in its new condition.
• Returns will not be accepted on any custom/special orders.
• Gift cards are final sale. They are not eligible for returns or refunds. They cannot be exchanged for cash.
• Items that smell of cigarette smoke, fabric softener, perfumes or other strong odors.

* Some items can only be returned in person at one of our branches.

For more information, please email us at info@loupro.ca